Our Commitment

Connect Install Limited is committed to ensuring that our website is accessible to the widest possible range of visitors, including those who use assistive technologies or who have visual, auditory, cognitive, or motor impairments. We believe that everyone should be able to access information about our services and contact us without difficulty, regardless of how they choose to browse the web.

We work to ensure that our website meets the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA — the internationally recognised standard for web accessibility — and we continuously review our website to identify and address accessibility issues as they arise.

What WCAG 2.1 AA Means

WCAG 2.1 AA is a set of technical guidelines published by the World Wide Web Consortium (W3C) that define how web content can be made more accessible to people with disabilities. The guidelines are organised around four principles: content must be perceivable, operable, understandable, and robust. Level AA represents the standard commonly adopted by commercial organisations and public-sector bodies as a meaningful and achievable baseline for accessibility.

Conformance with WCAG 2.1 AA means that our website is designed to work effectively for users who rely on screen readers and other assistive software, users who navigate by keyboard rather than mouse, users who need higher contrast or larger text, and users who may have cognitive or attention-related requirements that benefit from clear, consistent structure.

Accessibility Features of This Website

Our website has been built with accessibility in mind. The site uses a responsive design that adapts to different screen sizes and devices, including mobile phones and tablets. Text is sized and spaced to support readability, and visual contrast between text and background meets WCAG 2.1 AA contrast ratio requirements.

Navigation is structured consistently across all pages, with clear headings and logical reading order to support users navigating with screen readers or keyboard-only navigation. Links are written to be descriptive and meaningful in context, rather than relying on generic phrases. Where images are used, meaningful images include descriptive alternative text to convey their purpose to assistive technologies.

Forms on our website include visible labels, clear field descriptions, and error messages that identify and explain any issues in plain language. Contact and enquiry forms have been structured to be operable via keyboard and compatible with common screen reader software.

Assistive Technology Compatibility

Our website is designed to be compatible with commonly used assistive technologies, including screen readers such as NVDA, JAWS, and VoiceOver, as well as browser-level zoom and text resizing tools. We aim to ensure compatibility with current versions of major browsers including Chrome, Firefox, Safari, and Edge on both desktop and mobile platforms.

We recommend using an up-to-date browser version and operating system for the best experience. Older or unsupported browsers may not fully support all accessibility features.

Known Limitations

While we aim to meet WCAG 2.1 AA across all areas of the website, we acknowledge that some content may not yet fully meet this standard. We are actively working to identify and address any areas where accessibility falls short. Known limitations or areas under review will be documented here as they are identified.

If you encounter a specific accessibility issue not listed here, we encourage you to contact us directly so we can investigate and address it as promptly as possible.

Third-Party Content

Our website may include content or functionality provided by third-party services — such as embedded maps, video content, or analytics tools. We are not able to guarantee the accessibility of content provided by third parties. Where third-party content forms part of a key user journey, we aim to provide an accessible alternative or equivalent means of accessing the same information.

Feedback and Contact

We welcome feedback on the accessibility of our website. If you experience any difficulty accessing content, find that a page or feature is not working as expected with your assistive technology, or have suggestions for how we can improve, please get in touch.

Email: hello@connectinstall.ie

Phone: +353 (0)1 685 6550

Website: https://www.connectinstall.ie

We aim to respond to accessibility-related feedback within five working days. Where an issue is identified, we will advise on a timeline for resolution and, where possible, provide an accessible alternative in the interim.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may wish to contact the relevant supervisory or regulatory authority in your jurisdiction. In Ireland, matters relating to digital accessibility in the public sector are overseen by the Department of the Environment, Climate and Communications. For private-sector websites, complaints may also be considered under broader consumer protection or equality legislation.

We take all accessibility feedback seriously and are committed to continuous improvement. If you feel your concern has not been adequately addressed, please escalate in writing to management@connectinstall.ie and we will ensure the matter is reviewed at a senior level.

Ongoing Review and Improvement

Accessibility is an ongoing commitment, not a one-time task. We carry out periodic reviews of our website to assess compliance with WCAG 2.1 AA, identify new or emerging issues, and incorporate accessibility improvements into our development process. Reviews are conducted at least annually and following significant changes to the website.

Where issues are identified during review, they are prioritised and addressed in order of their impact on users. We aim to resolve critical accessibility barriers — those that prevent users from completing a key task — as a priority.

Technical Specification

This website is built using standard HTML, CSS, and JavaScript and is served over HTTPS. It is designed to be compatible with assistive technologies that use the accessibility features built into modern browsers and operating systems. The website does not require the use of any specific plugin or proprietary software to access any part of its content.

Document Control

Document Owner: Connect Install Limited

Contact: hello@connectinstall.ie